Support
Thank you for reaching out to us for product support.
Please have the following information ready before submitting a support ticket:
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Order Number
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Description (a detailed explanation of what happened to the product)
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Photos (close-up images of the product)
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Videos (showing the failure condition of the product)
Based on the information you provide and the flight data from the drone's black box, we will better understand the issue and find a solution.
Please note that damage caused by
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Crashes
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Collisions
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unauthorized modifications
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or mishandling of electronic parts
is not covered under warranty.
If further investigation is required, we may need you to ship the drone and its parts back to us for a closer inspection.
Please provide accurate information. If false information is submitted, warranty may not be honored and extra cost of inspection, shipping may incur.